Mystery shopping is a tool Acumen utilizes to measure quality of service or gathers specific information about products and services offered. This data will assist business owners in determining if the individuals representing your firm (your employees) are do so in the fashion you feel will maximize guest service, revenues and profitability. We possess over 20 years of mystery shopping experience.
These basic essentials of customer service are often over looked and will affect your bottom line. We possess over 20 years of mystery shopping experience.